Mobile Optimization: List "Get Tickets" Option First on Mobile Devices
L
Lowell Campbell
The Issue:
Currently, the "Get Tickets" purchase option is not immediately visible on smaller mobile screens, requiring users to scroll down after Calendar, Location, Event Description to find it. This could potentially lead to missed sales as some users might not bother scrolling.
The Importance:
Mobile devices are expected to generate a significant portion of our event traffic, so ensuring a smooth and immediate ticketing experience is crucial.
The Request:
We'd like to explore ways to prioritize the "Get Tickets" button at the top of the display on mobile devices. Ideally, we'd like it to be the first thing users see, above the calendar, location and event details.
C
Charlie Furellis
Our board is asking us to explore other options because of this exact issue.
Really simple mock up for our event of something we'd like — you can also see something similar if you look at kickstarter or other sites that have a lot of information.
One thing I'd like to add: I'm concerned that for something designed around event ticketing, people on mobile are given a ton of options BEFORE seeing tickets. For a fundraiser, I actively don't want people to add the event to their calendar until they've bought tickets, but that's the current user design on mobile. Similarly, I don't really want them to share the page so much as I want to make sure they get tickets.
Clair Lofthouse
Thanks for your suggestion! A little about how we’ll use your input: we use Canny to help plan for the year ahead and our team engages in discussion threads as we seek feedback for prioritized items. We’ll update this post to let you know whether we plan to incorporate your request into our next roadmap. We receive a lot of requests, so even the greatest ideas might not get implemented right away. Thank you for your patience! To anyone else who reads this, please vote on this request if you would like it to be prioritized. The person who posted and anyone who comments or votes on this post will receive email updates about the status of your post. We encourage you to return and vote on others to show your support of additional suggestions. To stay up to date on completed fixes and improvements, as well as new functionality, see our Changelog at https://givelively.canny.io/changelog.