R
Russell Mann
Howdy!
First of all, love GiveLively's ticketing system, it's been great for our charity for 3 years of events now. Thank you for all you do.
This year we ran into an issue where some ticket buyers / donors payments went into "Pending" and they did not get a receipt / ticket in time for the event.
In one case that I know of, the person bought more tickets at the door, and then the next day the payment went through, and she received her email receipt / ticket.
Thankfully she is a generous person who was willing to consider it an extra, unplanned donation to the non-profit, but I'm concerned that others may not be so inclined.
Possible solutions:
  1. Right now the receipt and the "ticket" are basically the same thing. Perhaps they should be 2 different emails.
The ticket email may need to be sent immediately, even if payment isn't complete, and receipt once payment is complete. Perhaps an option would determine this.
  1. If ticket and receipt remain the same thing, perhaps send a Pending receipt (ticket) that details they have purchased but payment is pending, and simply send a 2nd receipt (ticket) with payment complete. Or if payment fails, 2nd email could say so, and offer the person the ability to try a different payment method.
Happy ticketing!